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Refunds, store policies & faq

we are here to help you

Our core values are to make sure our customers are happy with our products and to give GREAT customer service.
We are very responsive, so if you have concerns, problems, questions, comments ,or suggestions, we take them very seriously.

Reach out to us here:  Contact Us
You can also use our help desk email directly at: support@joytrustinc.zohodesk.com

shipping faq

-We strive to ship all items within 1-business day of when the order is received
-Daily cut-off is 2-pm; orders processed after that time will go out the next business day
-Business days are Monday-Friday
-We ship with USPS and UPS based on our discretion
-We will be happy to replace any lost packages at our expense, provided the tracking shows they were not delivered
-You will receive a tracking # when your order is dispatched; be sure to check  your spam folder if you are not getting your tracking updates
-Remember to whitelist thekinkshop.com and Joytrust Inc. so our communications don’t end up in your spam
-We are always here to answer any questions you have about tracking
-We do ship internationally, but have to charge a nominal fee for shipping; shipping charges will be shown upon checkout
-We currently cannot send any TKS products to: China, Singapore Russia, Ukraine
We cannot currently send the Tazzapper to: Germany or Switzerland

 

all tks products have a lifetime warranty:

-Every product that we sell has a lifetime warranty and will be honored provided the customer communicates the issue to us
-We will repair or replace any defective, broken or malfunctioning product at our expense
-In these cases, we will cover costs of shipping/return shipping
-The above warranties do not cover unreasonable, unethical or irresponsible use; we can deny a warranty claim if we feel this has happened

Return/Refund policy:

We want our customers to be happy with their purchase. First of all, customers must communicate to us when there is a problem. We will do everything reasonable to make it right.

-Most items we will require the customer return the item to us for a refund to be issued
-In most cases, a replacement item will not be dispatched until the customer has sent the item they are returning
-There may be cases where we give a refund without return based on the item cost
-Generally, TKS will pay for the return shipping if the customer acts in good and reasonable faith; however TKS does reserve the right to ask the customer to return an item at their expense if unreasonable, unethical or irresponsible use has occurred in TKS’ judgment

buyers remorse chargebacks and friendly fraud

We want our customers to be happy. If you have buyers remorse or a change of heart after ordering an item, reach out to us as soon as possible and we can cancel your order. We will always let you return an item, most of the time at our expense. It’s our mission to make you happy. If you change your mind on an order and it ships out, reach out to us and we will pay to have the item shipped back to us.

However, you also agree to not file a chargeback or dispute against us falsely. If you did not try to work with us first, it is a false claim.

If you are a customer that files a dispute instead of reaching out to us, click away from this site, we do not want your business. This is called “friendly fraud” and is illegal; we always will do the right thing when it comes to our customers, so should you as well.

-You agree to cooperate with us in the return and refund process (we will make it as easy on you as possible), instead of falsifying information on a chargeback dispute
-By law, you are required to contact us first and work with us regarding any transaction dispute
-You agree that if you file a chargeback dispute without contacting us, you are legally liable to TKS for all court and recovery costs
-Low moral people that file disputes unnecessarily, will be banned from all of our sales channels as well and reported to credit agencies
-We will turn all personal information over to law enforcement regarding any illegal activities committed in conjunction with our site

 

store policies

Contact Us for any issues, we promise to take care of you!
-Do not use our products for any illegal or immoral purpose
-Only use our products with the consent of ALL parties involved
-Our products ARE NOT for use for anyone under the age of 18
-We will always give you great service, you be courteous as well
-We have a “No Asshole” policy; if you are abusive, threatening to staff, other customers, etc. you will be banned from our platforms, period.
-If we learn that our products have been used for any illegal or non-consensual purpose, we will turn over all relevant information to law enforcement freely

 

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