Shipping faq & policies
we are here to help you
Our core values are to make sure our customers are happy with our products and to give GREAT customer service.
We are very responsive, so if you have concerns, problems, questions, comments ,or suggestions, we take them very seriously.
-We strive to ship all items within 1-business day of when the order is received
-Daily cut-off is 2-pm; orders processed after that time will go out the next business day
-Business days are Monday-Friday
-We ship with USPS and UPS based on our discretion
-Any items shipped with Amazon Buy With Prime, will be shipped from Amazon fulfillment centers within prime date targets
-We will be happy to replace any lost packages at our expense, provided the tracking shows they were not delivered
-You will receive a tracking # when your order is dispatched; be sure to check your spam folder if you are not getting your tracking updates
-Remember to whitelist thekinkshop.com and Joytrust Inc. so our communications don’t end up in your spam
-We are always here to answer any questions you have about tracking
-We do ship internationally, but have to charge a nominal fee for shipping; shipping charges will be shown upon checkout
-We currently cannot send any TKS products to: China, Singapore Russia, Ukraine
–We cannot currently send the Tazzapper to: Germany or Switzerland