Shipping FAQ & Policies
We are here to help you
Our core values are to make sure our customers are happy with our products and to give GREAT customer service.
We are very responsive, so if you have concerns, problems, questions, comments ,or suggestions, we take them very seriously.
Reach out to us here: Contact Us
You can also use our help desk email directly at: support@joytrustinc.zohodesk.com
Holiday Expedited Shipping
-We are offering expedited shipping for the 2024 Christmas Season
-Please note that if you use our regular free shipping, if you order after December 18th, 2024 you many not get your items by Christmas depending on where you live
-If you pay the expedited shipping, we will ship your item via UPS 2nd-day air
-If you order by end of day, on Friday, December 20, 2024, then you should be able to receive your item before Christmas
-Please understand that we cannot control delays with our carriers; we always do our best to get orders out quickly; if you paid expedited shipping and your item does not arrive by Christmas, we will be happy to refund the fee you paid for expedited shipping
-Please understand that we cannot control our carriers delivery times, but we do use the best practices possible to make it happen
Shipping FAQ
-We strive to ship all items within 1-business day of when the order is received
-Daily cut-off is 2-pm; orders processed after that time will go out the next business day
-Business days are Monday-Friday
-We ship with USPS and UPS based on our discretion
-Any items shipped with Amazon Buy With Prime, will be shipped from Amazon fulfillment centers within prime date targets
-We will be happy to replace any lost packages at our expense, provided the tracking shows they were not delivered
-You will receive a tracking # when your order is dispatched; be sure to check your spam folder if you are not getting your tracking updates
-Remember to whitelist tksnew2stgstg.wpengine.com and Joytrust Inc. so our communications don’t end up in your spam
-We are always here to answer any questions you have about tracking
-Our fulfillment/return center is located in Ruston, LA; you will have this address on your labels
-We do ship internationally, but have to charge a nominal fee for shipping; shipping charges will be shown upon checkout
-We currently cannot send any TKS products to: China, Singapore Russia, Ukraine
–We cannot currently send the Tazzapper to: Germany or Switzerland
Our corporate address is:
256 Spur 156
Suite #726
Waskom, TX 75692